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VOIP Systems

What is VoIP Phone Service?

VoIP or IP phone service enables calls and capabilities such as video calling and conferencing through an internet connection and replaces traditional phone service. How VoIP works VoIP uses voice over IP technology to convert signals from analog to digital before transmitting them over the internet.

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VOIP has become the go-to solution for many businesses today, and it's not hard to see why.  At AGI IT Solutions we cater to customers with specialised needs, such as call centres.  We provide systems that offer a varying degree of integration with third-party software, such as CRM systems, to help automate business tasks.

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Benefits of VOIP for Business with AGI IT Solutions

  • Reduced Costs & Savings

    • VOIP is a money saver for a lot of small and medium sized businesses, reducing the investment in traditional phone systems that require high funding in upgrades, maintenance, and equipment costs.  Business owners can save upto 45% per month on costs.​

  • Remote Work is Made Easy

    • Your employees can connect to the phone system without being in the same office.  As long as you have an internet connection, you have access via your smartphone, laptop, or tablet. VoIP services include voice calls, video conferencing, team messaging, and much more.​

  • Increased functionality

    • ​VoIP has many functionalities that a typical landline would not have. This includes call waiting, fixed-mobile convergence, and integrated office systems. A conventional phone system requires a lot of maintenance and upfront costs. With a VoIP solution, it is a simple process. You get all the functionality for a fraction of the price. 

  • No additional hardware

    • ​Another great advantage of VoIP over traditional phone systems is that you don’t need additional hardware to upgrade or add users. Other phone systems require this, which can lead to more expenses for your business.

  • Virtual Number

    • ​VoIP gives businesses an easy, convenient, and cost-effective solution for their communications needs. Virtual numbers enable businesses to communicate with customers from any part of the world.

  • Increased productivity

    • Team members can quickly contact each other even on the road with VoIP. In most cases, your staff will be able to retain a single number, regardless of their location. This means you save time and energy on cumbersome tasks.

  • International Calls

    • VoIP technology allows you to make long-distance calls at the same affordable rates as your traditional landline phones.  If your business deals with the international community, you will appreciate these vast savings when using an international-based virtual phone number.​

  • Access your files instantly

    • Another great advantage of VoIP is that it allows you to access your calendar, email, and files remotely since it works with any device. VoIP gives your staff access to work files stored in the cloud. With the current state of remote work, this is a huge advantage.

  • Enhanced call quality

    • Generally, VoIP call quality is excellent, crystal clear, and has no delay or distortion. A correctly set up VoIP system has notable benefits in terms of quality over conventional methods.

  • Greater flexibility

    • VOIP can integrate your systems with a host of other business applications. Some of these applications are email services, social networking, web browsers, instant messaging services, etc. This gives your business communication a great degree of flexibility.

  • Scalability 

    • Most businesses run into problems when they want to scale. A limited number of channels makes the process of onboarding new employees expensive and complicated. VoIP makes adding staff easy and inexpensive. Also, you can scale your system without the costly installation of new lines. Therefore, VoIP systems can grow comfortably alongside your business, no matter how big or small you are.

  • More features

    • Although VoIP is primarily used to provide voice calls, it also enables a host of other features. Many businesses are astonished by the functionality and versatility of VoIP. This includes email integration, video conferencing, SMS, to name just a few. 

  • Integration

    • ​Conventional phone systems can be incredibly problematic to integrate with other systems in your company. With VoIP, you can easily route voicemails to email, record voice calls, or initiate calls from various programs. It’s also simple to integrate analytics into your internet phone system to monitor and refine your processes for improvement.

  • Reliabilty

    • ​Having a reliable phone system can not be overstated for businesses, and considering there is much less hardware when using a VoIP solution, this instantly improves the quality of your phone system. Also, unlike traditional phone systems, when your connection, or in this case your internet connection, goes down, calls and messages can be forwarded to other devices. 

  • Boosts customer services

    • It’s not hard to see why updating your phone system to a VoIP solution will improve your overall customer experience. Your ability to interact with your customers instantly improves when switching to VoIP. You are not limited to communicating with them just through voice calls but can use video conferencing, SMS, email, and all this leads to customers having a better journey through your funnel, which leads to more business.

    • VoIP offers many benefits and advantages to businesses and can help your company save money while increasing efficiency and productivity. If you’re struggling with a conventional phone system, it’s time to consider the alternative. VoIP can revolutionize your business efficiency, connectivity, and productivity.  At AGI IT Solutions, we will guide you to obtain these benefits.

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